Hagedorn Hotel Astoria City Resort Essen

2 Amado W - 2 months ago

The hotel room was a terrible experience. The room was dirty, the bed sheets were ripped and there was no aircon or even a fan present. The bedroom and bathroom were both really outdated. The closet was missing a door and the shower was broken and full of lime. Sleeping was nearly impossible, tiny bed and the pillows provided were almost even thinner than the bed sheets. Only thing decent was the breakfast. I want to note that for vegan or halal there were not a lot of food options. I want to finish this review by saying that we came in late and there was no receptionist present anymore and we had to call a number and we got a code to get our key. We tried to call the hotel in the afternoon but it was only possible to do till 14:00hr or something (this was on a Saturday). I don't want to bash this hotel but we took a cheaper room because we only needed to spend the night but this was a terrible experience. Maybe the more expensive rooms are better I don't know.

1 Ciaran Davies - 3 months ago

Absolute horror show. Dirty, tiny rooms in need of a lot of updating and TLC. No air conditioning. Ridiculously small television. No ironing boards available behind reception. And still more expensive than many of the far better hotels in the town centre. Avoid

1 Леша Лампочкин - 6 months ago

Truly awful experience.
1. We came at 16 o'clock with a baby and reception wasn't working. We waited 20 minutes and nobody appeared.
There were no instruction where to get key for a room we booked.
We had to make international phone call and spend extra money in for roaming.
It is absolutely impossible to find the key box by yourself, because it is located outside of the hotel, on the backyard.
2. The room that was provided was different from we booked online. Conditions there were much worse, in any possible way.
3. Front entrance stopped working and I had to take all the heavy luggage through the parking and backyard.

Definitely won't recommend it

5 sofie waeyenbergh - 2 months ago

when we go back to essen it will be in your hotel. we really liked the breakfast and the staff was so friendly,see you soon,fam.belfegas ????

4 Severus M - 5 years ago

This time the room was very good. Very clean. But also very loud cause the main street nearby, conveniently there were Earplugs next to the bed, but much too big for my ears. Also very bright at night, even with the curtain the light of the hotel sign was very disturbing at night.

4 Esther D - 2 years ago

Clean room with good beds. Did not hear neighbors or outside noises.Very sweet woman at the reception. She had all our information from the booking by hand already. Checkin and checkout were fast. Breakfast was nice and there was a lot of choice in foodsn drinks, yoghurt and fruits.

4 Constance “Connie” Curry - 3 years ago

Great deal for a local hotel with tickets for Movie Park Germany, and a pleasant place to stay. However, there is more road noise than than I can sleep though, and the bathroom has no extractor.