smow Düsseldorf

1 Birgit Käsbeck - a year ago

I can only confirm what Kevin Hu has described here before. We bought an expensive HAY couch, which already has a defect that we complained about. And I can only confirm: "The lack of professionalism is surprisingly particularly given the price point of the furniture sold, a customer should not need to make repeated follow up requests to follow up over a few weeks." It's now three months (!!!) after the initial complaint and NOTHING has been solved. Just excuses or no reaction at all. They behave very unprofessionally and their responses are mainly shallow babble.They are not customer-oriented at all!

1 Kevin Hu - 2 years ago

The lack of professionalism is surprisingly particularly given the price point of the furniture sold, particularly customized configurations. A customer should not need to make repeated follow up requests to follow up over a few weeks. Having spent more than one hour with a consultant to explain the design needs, no sketches or price quotes were ever provided despite six follow ups. There was no update, no apology for the lack of updates, or reply - the project simply stopped four weeks later which cost the customer time.

I would much rather recommend Pro-Office (Breite Str. 11) where I was able to get a configuration and price quote (same request as the SMOW request) in one-day and able to finalize the purchase the following day.

5 G B - 4 months ago

(Translated by Google) We received very friendly advice when buying a lamp. When a defect occurred a little later, the contact was very binding and the exchange was uncomplicated. Many thanks to the contact persons. I'm happy to have such a specialty shop in the neighborhood and will definitely come back.

(Original)
Wir wurden beim Lampenkauf schon sehr freundlich beraten. Als etwas später ein Defekt auftrat war der Kontakt sehr verbindlich und der Umtausch unkompliziert. Vielen Dank bei den Ansprechpartnern. Ich freue mich, so ein Fachgeschäft in der Nachbarschaft zu haben und werde sicher wiederkommen.

5 Josip Musan - a month ago

(Translated by Google) extremely competent and friendly advice - we had a lot of fun! Our piece of furniture even arrived a month earlier than expected and was assembled in no time. Advice, sale and installation: strong, convincing five stars

(Original)
äußerst kompetente und sympathische Beratung - hat uns sehr viel Spaß gemacht! Unser Möbelstück kam sogar einen Monat früher als erwartet und wurde innerhalb kürzester Zeit aufgebaut. Beratung, Verkauf und Montage: starke überzeugende fünf Sterne

5 Frank Reinshagen - a month ago

(Translated by Google) fine service . Polite - in spite of my -Not the buyer-typical behavior. To the end and beyond. Unbelievable. Thank you, thank you to Dusseldorf. Greeting Frank

(Original)
Feiner Service . Höflich - trotz meiner -Nicht dem Käufertypischen Verhalten . Bis zum Schluss und darüber hinaus . Unglaublich. Danke , vielen Dank an Düsseldorf. Gruß Frank

5 EP 89 - 2 months ago

(Translated by Google) Very attentive and very friendly staff!
Customer service is the top priority at this branch.
I asked for a replacement bulb for my table lamp, although I didn't buy the lamp there, I was helped immediately and a replacement was organized quickly and easily. Some companies should take a look at such a service. I feel very well received here. Next time again Smow-Düsseldorf, definitely.

(Original)
Sehr aufmerksames und sehr freundliches Personal!
Der Kundenservice steht in dieser Niederlassung an obersten Stelle.
Ich hatte nach einem Ersatzleuchtmittel für meine Tischlampe gefragt, obwohl ich die Lampe dort nicht gekauft habe, wurde mir sofort geholfen und einen Ersatz, unkompliziert und schnell organisiert. Solch einen Service sollten sich einige Unternehmen abschauen. Hier fühlt mich sich sehr Gut aufgenommen. Das nächste mal wieder Smow-Düsseldorf, definitive.

5 Lars Langemeier - 4 months ago

(Translated by Google) Very friendly advice with extremely competent solutions and excellent service. We have had this experience in Düsseldorf and also at the Essen site. Many thanks to the story manager, who looked after us very well in all cases.

(Original)
Sehr sympathische Beratung mit äußerst kompetenten Lösungsvorschlägen und hervorragendem Service. Diese Erfahrung haben wir in Düsseldorf und ebenso am Standort Essen machen können. Besten Dank an die Story-Managerin, die uns in allen Fällen bestens betreut hat.