Moxy Duesseldorf South

1 Akbar Mustafa - 4 months ago

My family and I booked a room here for all of us to stay, including our two cats - as we are moving out of Dusseldorf and needed to leave our apartment today. We booked the room at the Moxy more than two weeks ago but first called to make sure they allow cats to stay there. The representative told us it would be no problem to accommodate us all, that we would have to pay a fee for the cats and recommended the larger room. I went online and booked it and even checked the option that asked if we have pets and specifically stated in the notes that we have two cats staying with us. Today, on the day of check-in - I received an email from Christian (Front Office Team Member) saying that the room would be available for my wife, baby and me but not for the cats. I immediately called and spoke to him and he confirmed that dogs are allowed but not cats, and I explained to him that we called and confirmed this more than two weeks ago before booking and his colleague indicated that we could bring cats and that's the only reason we booked a room here. He said he would look into it and call me back. He called back about 15 minutes later and said there is nothing he could do to change that cats are not allowed. He offered only a free cancellation and the advice to drop the cats somewhere else so we could stay there without them. Free cancellation should not even have to be stated as this was 100% their fault and of course they should allow us out of the reservation for free, and his advice was not helpful or sensitive to our situation.

We were forced to find another room at a different hotel urgently at the last second for significantly higher than we intended and budgeted for, and our whole day was disrupted and thrown off schedule on top of all the stress we already had with packing up our belongings to move out of our home. I would highly recommend against staying here or doing business with this establishment, as they do not honor their commitments and are fine leaving their customers stranded without any help or viable alternate solutions. There should be a penalty for this type of business practice, and the hotel management should thoroughly review the reservations when they confirm them rather than on the day of check-in. That way they would be able to tell their customers in advance that they won't be able to service them, and avoid putting them in an extremely uncomfortable position as they did with us today.

4 Ahmad - 4 months ago

The hotel is as expected; nice, cozy, clean and with friendly atmosphere.
Check-in was fast and simple, check-out is more of a self service if you pay in advance.
The rooms are ok, with sufficient space, comfy bed and nice bathroom.
Parking space is also good and would’ve been great if it had an electrical charger.
The breakfast could be better with more warm options rather than the scrambled eggs.

5 Eswiss64 - a month ago

I have travelled and stayed in many hotels in my life and I think that Moxy brand is the hospitality future and has the right philosophy of be a great hotel chain, but this is not completed by the Dusseldorf crew who are all professional, kind and helpful. Room is well equipped and has all what an overnight guest needs. Ordered dinner, well prepared as well love the innovative breakfast spread. Strong free WiFi, ample of car park and love the decor.

1 Наташа Махиненко - 5 months ago

Good afternoon! I used the HotelSwaps program for refugees from Ukraine. As it is written in the rules, I wrote an email to the hotel in advance that we will be 3 people and a dog. I received confirmation that we can be provided with a room with a bed and a sofa where we can stay (I have screenshots ) On April 5, we arrived at your hotel and we were denied accommodation. We drove for 7 hours and arrived at 21:00. The guy at the reception smiled sweetly and said that he could not accommodate the three of us in a room and at first said that there were no more rooms available, but when we said that we could pay, the room suddenly appeared, but at a price 2 times more expensive than on booking.com. We asked to be placed in a room, as it was late and we were very tired from the road. I showed the email that the reservation was confirmed to us, but the manager said that it was a mistake, however he refused to solve the mistake of your hotel. We were just kicked out, had to urgently look for a room and overpay for a late reservation.
I hope that this was just a human factor, and not the official position of your hotel. I am a person in forced circumstances and do not travel as a tourist, and therefore my mental and financial resources are not enough to deal with the mistakes of this kind.

4 Lucia Sirotová Veselovská - 3 weeks ago

Very nice hotel, nice and clean rooms, nice stuff. But for me, air condition was set up for too low temperature at the reception, and also the place where we ate breakfast, so I was freezing. In the room I must have turtned off the air condition, because it was too cold for me.

4 Joshua Cu - 3 months ago

We booked the wrong location, there is another Moxy Düsseldorf City (which is at the city center). Our mistake in booking hence we werent at the city center, hence we needed to drive to the center to go around the sights and views. But nonetheless its an ok hotel. Make sure to book 2 to 3 month in advanced to get the best price. All in all its an ok/good hotel nonetheless.

5 Thomas Andersson - a month ago

Best hotell!!
Cool stuff, Henkel merch, great staff, good breakfast and super close to Henkel HQ. Do not have gym but provide access to close by gym. Walking distance to nice restaurants and supermarket.
What more to wish for? ????