Dr. med. Bernhard Hoff

1 Ashish Tyagi - a month ago

As being a patient, we want a doctor to help us in curing our illness. During the visit to the doctor's clinic, patient have their own fear about the disease. If a reception staff is very unfriendly and doctor is very good, it creates a very tedious situation for a patient. The same situation happened with us. I am very impressed with Dr. Hoff. He is a very good doctor but unfortunately I had bad experience with some very rude and impolite receptionists. Receptionist yell and don't respect patient`s critical situation. I'm having good understanding u0026 empathy about receptionist work pressure and calmly waiting but still I don't know why few of the reception staff are not interested in talking nicely over phone or in-person meeting. Above all, due to improper listening by reception staff, I have experienced mistakes by reception staff in preparing bill and medical certificate. Giving 1 star as feedback because if receptionist are unfriendly, it makes a patient's visit worse and gives unnecessary fear to the patient. I hope with my given feedback to the doctor, it will definitely help in properly training and educating the reception staff to have better dealing with the patients. With Kind regards and respect. Thank you.

1 Liz Kiral - 3 months ago

THE WORST STAFF EVER!! If I could give zero stars I would. My general practitioner is on vacation and this office is supposed to be taking care of her patients. I called yesterday because I needed blood work for a CT scan next week. They told me to come in today, so I came in today and they refused to do blood work and said if the clinic wants blood work they should do it. She then said if I want the blood work I need to pay out of pocket. I said, “okay, how much?” She replied, “I don’t have time for you. You need to leave now.” Save yourself the headache and find someone else.

1 Rayma Elsa Babu - 2 months ago

Extremely rude receptionist lady with absolutely no manners or empathy.My cousin went to this place to get a sick note. She called them the day before and asked if she had to come in person herself as she was covid positive. They insisted that she can only get the sick note only if come in person. And when she went there, the receptionist lady was extremely rude and starting yelling at her in front of all the people there. The receptionist lady didn’t even have the manners to explain the procedures to her. She had zero empathy and made my cousin cry and even accused her of putting out an emotional drama.
It was an unacceptable behaviour from a person who is supposed to guide the patients who come there.

1 21SnoopDogg - 4 days ago

Would give minus stars if possible.
Told me they would be open until 4.45pm and they would help with urgent prescription required.
Turned up at 4pm, they’ve closed. Won’t answer phone, no warning etc.
Left me in a really difficult position.
Disgusted.

5 Rachael Neilson - 7 months ago

Went here for the first time and found that receptionists and doctors spoke English which was an immediate plus. I was in and out within 20 minutes and found the doctor very efficient and helpful. I have already recommended this practice to my English speaking friends.

1 Ariadni Apostoleri - 8 months ago

if it would be possible to rate it with zero stars, I would!

The worst doctor's office I have ever been. The staff is extremely rude (as well as the head doctor). I waited for 40 minutes, everyone else before and after me was seeing the doctor and when I tried to ask why it is taking so long for my turn, as I was waiting for a simple document I got yelled at by the secretary!
she told me that what I needed was not possible to be done (although the other secretary has told me so last week! twice! as I specifically asked about it).

This is how you treat patients that need your help? Especially foreigners that may not be familiar with your healthcare system. If that is the case, you should be very ashamed of yourselves.

I am really disappointed and I will be finding a new praxis and for sure a new and better doctor.

I am really sorry for you. I hope you treat other patients better than you treated me, so that no one else has to experience my extremely bad experience.

5 al ig - 5 months ago

I am visiting this doctor last 4 years and satisfied completely.
The waiting time was always not long in my case and you receive help very fast.