4
Mohamed Roshdi -
3 years ago
Nice hotel, mattresses were soft for me as I have back problems , but that's the hotel standards so it's not their fault. Just mentioning it if someone has back problems like me.
I had an unfortunate incident with the cleaning team who weren't up to my expectations , but in the same time the reception team were very professional and offered a compensation of a one night discount and some vouchers for free drinks , the attitude of the reception really had a very positive impact on me.
I was going to give it a 3 star , but have given it 4 because of how the reception team were able to make it up for me in a very professional manner showing how they care for their clients. Really a whole hotel with all the efforts that are being done doesn't deserve to loose a star for an individual mistake that can happen anywhere.
The rooms are modern and the breakfast was nice , but would be great if they add any hot items to the breakfast buffet.
Bathroom is clean and shower was great.
There is s set up of a few tables and chairs outside the hotel where u can have s drink or a smoke.
Tram stop is just in front of the hotel , making transportation via public transport real smooth.
There are also a couple of large shopping malls near the hotel for shopping lovers.
Tourist attractions are at a walkable distance , average 1km to the old city centre.
Thank you Holiday Inn Dresden for a pleasent stay