1 Blue Moon - 2 months ago
Visited this restaurant three times now, and decided to revisit and took my daughter and husband for lunch again yesterday. It was 32 degrees and waited in an empty restaurant for 15 minutes for a drink! Shops were giving customers drinks at the door. We were relaxed and said nothing. Then my daughter was told off for having a flower water bottle. We certainly were not drinking from it, but quite frankly, ask us what we want to drink, as I said it was 32 degrees outside. We said nothing waited for our food. The food is ok. I had the steak dish along with my husband. I’ll add a photo to be fair. However when I went to pay I was treated in a way no restaurant has ever treated me. Hands were waving and fingers pointing about me not paying cash or with a Girocard. I don’t have a girocard I was paying with my private bank account. For 10 minutes I had stress over them telling me how they won’t get their money for 3 months and…and…and… I was really embarrassed and upset. It certainly does not take 3 months for payment to reach the business because this would be against banking regulations and would create a very unstable economy if payments were being so slow. I also don’t walk around with 108€ in my purse. I paid and left and went to put more value on my car. I had a text from my bank to alert me of the payment and walked back to show them, to reassure that it does not take 3 months…. That was a mistake as they went off at me again. I was only trying to make them feel better, but the reaction was shocking. I had hands flying around my face, shouting, two fingers wagging in the air around me, and it was very confrontational. I was close to calling the police it was so bad. I hope they read this and think about their behaviour. It ruined my day and made me feel quite ill. I do not like to upset people and this was quite upsetting and unacceptable.
So make sure you have cash or giro - I would certainly never wish to visit there again. Why would anyone treat a customer so bad? Weird. It’s not just about food it’s about the whole experience. We went out to celebrate something, not be told off so rudely and inappropriately. Waving fingers and pointing in Germany is confrontational behaviour and 5 times I asked one lady to stop. I was told that: „this is how I communicate“. Then I suggest you rethink that. All this because I didn’t pay cash. They never even gave me a receipt for my payment. Terrible experience. It costs nothing to be kind and polite and if you can’t be kind to customers then you really shouldn’t be running a business.
