XTRAFIT Köln-Ehrenfeld

1 Alexander Heinrich - 11 months ago

I subscribed in this gym but never received a confirmation mail.
That was the reason why I wanted to revoke my membership. After calling several times to the service number, nobody picked up and after 5 minutes waiting in the queue, they just end the connection on you, without talking personally to me.

I drove to the gym to ask for help as I am not talking perfectly German.

I met two different employees at the reception, Tamara and Sarah. Both are super unfriendly. Without even listening to my issue, they started answering my questions, while they had no clue what it is about because they interrupted me after 5 words.

As I tried to express myself a third time, they started shouting to me that other club members were looking to me. I felt very embarrassed. They even told to each other: He is super annoying and I don't have time and I don\t want to help him.

I tried to stayed super calm and I think I managed it not perfectly but pretty well for the experience they gave me.

They even wanted to call the police on me. That is really ridiculous.

So, I cannot advice that gym to anyone, as it seems as long as you don't have a problem they are willing to be friendly, but as soon as you have an issue they are blocking you completely out.

So people, be warned, never have an issue with them or they embarrass you in front of anyone.

That was one of the worst customer experience I ever had!

5 Aleks Cybenko - 11 months ago

Really amazing place, the staff are friendly and helpful. Variety of an exercise machines for every taste. Great locker room and shower. Plus if you are a new member you will get bag, towel and water bottle free.

3 YaBoiJefferrs - 2 years ago

Not too bad of a gym. No air-conditioning unfortunately. No mask rules walking around inside and people are supposed to clean their own machines after use which they rarely do. ???? Not allowed to use the water dispensers at the moment during corona which isnt great considering you're working out the whole time. Always very full

5 afrose ali - 4 years ago

Just love this place. One of the best fitness studios in Köln at very low price. The place is very spacious and they have quality equipments for every need, weight lifting, cardio, functional training, yoga and lots more. Members can take up various training sessions by registering themselves, not to forget for free. Shower area and changing rooms are tidy. There is ample of parking space available as well.

5 Dimitris Papageorgiou - 3 years ago

XTRAFIT is extra good. Everything I tried was perfect. The equipment more than adequate, the staff is very polite and helpful, the customer service super. Even when it is crowded you have no problem to get trained the way you like. The price is awesome. I will tell everyone how good you are. Keep going.

5 Jenny Debelić - 3 years ago

There is no better place under this price. For 15€ a month this is a gold mine.
It is english friendly, super clean, very spacious, there is a small separate place for ladies only, with this one membership you can use both of branches in Köln. And there is also a parking.
I recommend.

4 Amir H. Pakdaman - 9 months ago

Price is reasonable. Equipments are in a good condition. Staff are friendly. It just gets too crowded