Royal Inn

4 Andy Chaplin - 6 years ago

A good hotel! Excellent location for shopping. Great for nightlife. The Cologne Exhibition Centre is directly accessible from the underground just a few metres away. The staff are polite and the rooms are clean and comfortable. I wouldn't call it a four star hotel, bit the price is fair for the location and the standard.

1 Jake McCarron - 3 years ago

Couldn't check in at the alloted time due to the room waiting to be cleaned. The room itself wasn't great either, was very warm but we couldn't open the window at night due to loud music coming from the clubs across the road. The water in the bathroom was very bizarre as well, there were 2 taps above the toilet that controlled the rest of the water to the bathroom. There were tears in some of the bedding. Oh, and we found a vibrator in one of the drawers, presumably left by a previous guest. Probably the worst hotel I've ever stayed in, and even though it was cheap you still expect a certain standard. Had I stayed here alone and without the company of friends I imagine I would have been appalled by this hotel.

1 Anna Geier - 4 years ago

Not a four star hotel, the reception looks messy, is also the breakfast and internet room with old furniture and run down decor. The room smells of air freshener and has old decorative items which fall apart. Everything is really old and broken and messy and needs a clean. Positive - staff was friendly

1 jason frisby - 3 years ago

Booked through Hotels.com and accidentally canceled a non refundable booking the same day I booked (obviously my fault) but even though I called minutes later they would not work with me at all. I offered to rebook for the exact same price and same date but they refused completely. So essentially they took my 100$ and didn't do anything, would hate to see their customer service in person.

4 Elena Florko - 4 years ago

Our room had a balkony, all necessary furniture and a little fridge. But at the same time it was not cleaned well during our stay. Staff was very friendly. I think I would stay there again.

1 Michael Hogburn - 2 years ago

Awful.
Room was dirty, cold and the bathroom flooded when I used the shower.
They also charged cleaning for another guests room to my credit card with no permission.
Avoid this terrible place at all costs.

1 Javier Ruiz - 3 years ago

Keep away!! They profesional layers... during my stay, and electrical shortcut in the middle of the night made us move to a different hotel... this hotel asked us to pay for that night in another hotel and to keep the recieve so they could give us the money back... they never did... they have bad installations, make you go to another hotel and having to pay the extra night?? This people have no word, keep away from this place