Domino's Pizza Köln Innenstadt

5 Manasa Voleti - 2 months ago

Dominos pizza does not need an introduction. It is good and is according to the expectations. But the people who work here are very friendly and the boy at the front desk was so polite. It is very near to Barbarossaplatz. Although as a vegetarian, I feel like having less options, but they tastes good.

3 Lewi Nainggolan - 9 months ago

I personally think the pizza is tasty and the dough is perfect, not to thin, not to thick. The toppings are also good!

5 Unmesh Vaidya - 3 months ago

Superb food! Very friendly Indian staff. Even customised indian style vegetarian pizza also possible!

1 Danny I. - 2 months ago

They keep forgetting items in my orders and I never get refunds

1 Daniel Wiest - 3 years ago

After placing my order 2 hours ago, I am not even bothered with waiting anymore, no feedback from the store, absolutely nothing.

First and last time I ever spend money at Domino’s, since it never came to eating the ordered pizza. I can only support all other negative reviews here and am obviously not alone when hoping customers rethink ordering with Domino’s. Simply the biggest waste of time and quite frankly speaking almost fraud.

1 Rafael Miro Nowak - 5 years ago

I ordered a Pizza hoping for a fast dinner...after 50 minutes i called the restaurant and they lied to my face telling me "your pizza just came out of the stove". After 1 hour and 25 minutes the pizza arrived cold, stale and barely edible, I will never order with these guys again and I can only recommend you to order somewhere else because this was a waste of money and I only felt cheated in the end. By the way I have worked as a Cook for Pizza Hut for more then 3 years when I was younger so I know how its supposed to be when it comes to Pizza and delivery times which is probably the reason i felt so cheated...

1 Thomas Schenkelberg - 4 years ago

I ordered a pizza via the app and prepaid with PayPal. After not seeing any progress in the app I called up the store 45 minutes later. The store assistant told me they were super busy. Fine, it is what it is. 2.5 hours (!) later I receive a call from them telling me the oven broke down and that they would not be able to deliver anything. Fine, that can happen.

What should not happen:
a) I didn't receive any instructions as to how they will handle the refund,
b) the store assistant claimed he had called me earlier than 2.5 hours pretending it was also somewhat my fault,
c) the store assistant not really making a proper effort of apologizing for the hassle and
d) two days later I (!) have to spend time with chasing after my refund.

Oh well, and having to use an online feedback form for sending messages to the Dominos customer service and not being able to reply to e-mails that you receive from them - quite a pain...

Maybe every 3-4 years I perceive a customer experience as so bad that I leave a negative feedback. It's this time again. You made it, Dominos on Hohenstaufenring!