2
Nathan -
a year ago
When we arrived, the place was packed, so we knew that we would have to wait longer than usual. No problem. The drinks (a smoothie and frappé) were delicious. However, when it came to the food and the actual time they took to prepare it, our positive experience quickly degraded. Before ordering, I was informed that there was no more focaccia bread for my focaccia sandwich with mozzarella, tomato pesto, and parma ham. Stuff runs out, so no problem. After waiting for 1h5m, with several other parties already eating (some arriving almost 30 minutes later than we did!), a waiter tells me there is no more mozzarella. Just wanting my sandwich at this point, I tell them it is no problem, again. When the food finally arrives, my sandwich is nowhere near what it should look like of course, but I have chosen for this myself (too hungry). My girlfriend, however, did not agree to an undercooked grilled cheese! The grated cheese inside was absolutely not melted, which was a real shame. After this wait, the least you could have done was to melt the cheese on a grilled cheese! A welcome gesture would have been to cut some of the price for the missing ingredients and poor execution. Instead, we did not even receive an apology.