4
Christian Halim -
3 months ago
The hotel was gorgeous! It was beautiful in all around! The room itself was fancy. I tried the lakeview room and it didn’t disappoint me at all. However, the balcony is missing a small coffee/wine table to enjoy sitting there while drinking coffee in the afternoon and drinking wine in the evening. But, the tab that controls the TV and functions as a hotel information guide was amazingly practical. The bed itself was very comfortable, very suitable for me who drove very far to get there. The mini bar cabinet was unique and great. The bathroom was cozy and elegant. The only low point on the room other than the missing coffee table on the balcony was the light on the balcony as well. There was no light at all. So it was pitch dark at night.
The restaurant was fancy and great! But the food was not spectacular as the hotel itself. I tried the tuna steak with citrus risotto and the tuna didn’t stand out at all eventhough it was perfectly cooked. Nevertheless, the outdoor area was amazing. The waiter and waitress were really friendly, helpful, and professional. It was truly a five-star service from them.
The breakfast was ok. The variety of food was not that many. But they all were great. Considering the minimum amount of dishes there, they all stood out at their best. The breakfast dining area was fancy and elegant. The staff was friendly too.
The receptionist when I checked in was not informative on the essential items she needed to tell me regarding the hotel and the lady in the pool/sauna area was rude to me which most probably because I’m a tourist. This isn’t a five-star treatment you should get in this type of hotel.
The best part of the extra service from the hotel was the Spa which my wife used. She said it was amazing and deserved a 5-star rating. The whole 80-minute experience there was beyond her expectation.
So my suggestion for the hotel:
1. Give more personnel on the receptionist area, especially during busy time as 2 days ago
2. Educate some of your personnel on the pool area to treat your guests with more respect
3. Change some of the menu in the main restaurant with those that deserve to be in your restaurant, not just a common menu
4. Clean up the outdoor area better. It was full of maintenance items during my stay which diverted the focus on the hotel’s beauty to those items.
5. Have someone to organize the parking when you have plenty of guests and a conference at the same time.
6. There should be someone tidying the lobby area again after a mess made by some inconsiderate and ill-mannered conference guests to maintain the beauty of the lobby which was in fact beautiful.
Overall, as a transit hotel for me, this was a great experience and truly a remarkable hotel to stay in the next time!