1 Joshua Sompotan - 3 years ago
- Unfriendly and impolite staff, the way they handle their customer is very bad.
- One doorkey for each room instead of each guest. If you don't know each other and the other guest have the key and the room is locked then, you can't enter your own room!! During check-in they said to me that they only have 2 keys for every room, one key is for cleaning service and the other one is for the guests. At the end, 2nd key did'nt exist because I asked to reception as my room was locked and I wanted to go in, the other person at reception said there is no 2nd keys for each bedroom only one key. The worst impression/lie that they left to the customer!
- The main entrance door to the bedroom was damaged so I had to play a bit until it opened. it tooks me at least 2 minutes to open that door.
- 1 toilet/bathroom for 4 rooms, each room has at least 3-4 beds. So I had a hard time to use bathroom because it was mostly occupied from other guests.
- The kitchen there was not clean. Oven was very dirty that you would think couple times before you want to use it and no electric stove in kitchen!! Don't let the photos on their website fool you guys!!
- The staff wouldn't hear your complaints about cleanliness in the room and bathroom and no cleaning service came for a week to clean up my room. So forget about service that
- Mouses everywhere outside the building!!! (could also be inside). As I sat at beergarden behind the hostel, I saw lot of mouses running around during breakfast and dinner time. Sometimes they went up on the table next to mine which was really disgusting experience. They said it is the city problem and not theirs!!
+ near the station tannenbusch mitte and penny supermarkt.
For those who wrotes good reviews about this hostel and said that they did'nt understand why there are so many bad reviews, you should try to compare it with hostel chain like au0026o and you will clearly see huge differences in terms of facility, cleanliness and service.
My recommendation would be don't stay there and spend a bit more money for better hostel. The bad reviews here are correct because I experinced it during the stay in this bad hostel!!
Last but not least one star rating is too much for this hostel. Sadly, I can't give 0 star for the review.