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John Robert Gorman -
3 years ago
I would like to start by saying that I have never left a review before, let alone a negative one. So that fact that I have done in this case should speak volumes to those who would care to read it.
We chose this establishment out of convenience more than anything. We had been to Germany before but this was the first time staying in Hotel Bristol Berlin. As many of you probably know, this hotel is on the same street as the pearl so it appeared to be the best choice.
We got to the door at around half past 12 as we did not want to be to early or to late. As the prime time is supposedly 1am we had assumed that this time would be somewhat quieter. In this respect we were correct, there very few people waiting. Despite this, the security, who did not seem to be doing all that much at the time, took so long to attend us that we managed a rather lengthy conversation with those in the line in front of us.
These guests were then shown into the door after quite a substantial time period. We were not, we were simply told “no entry” and they then proceeded to pretend that they did not speak English. Now I understand that occasionally, ratios do need to be maintained for everyone’s enjoyment. However, the guests that entered before us was group of four female guests. We were only two male guests and there was no one else waiting. We always attend an establishment earlier than needed for just this reason so I can only asume that we did not match the standard of guest required to enter this particular club.
Perhaps this was the case, I do not know as I was not given any information on request. So I put some information here about us and our appearance last night and you can judge for yourselves. We were two British males, one just under 5ft’9 and the other is about 6ft. I was wearing a dark red button up shirt, formal jeans and a pair of Church’s Oxfords. All in all I think my outfit that night was at a slightly higher value than the marque that we were gathered under. If this was not suitable attire then I shall make sure to arrive on my next visit within one of the suites that I attend meetings in!
Secondly, we were also not in anyway inebriated as we had driven to the city before hand. In fact, neither of us had drunk anything of an alcoholic nature for quite some time. Neither of us were rude to the staff or unbecoming in any way. I would not consider myself or my colleague to be undesirable. I am a career driven professional, employed as a Client Management Consultant with a top southwest Executive Search company. As you can imagine, I had a large amount of money to spend last night and due to the security staff, none of it was spent within this club. I understand how business works better than most and typically, successful ones do not turn away potentially high value clientele.
I have travelled extensively and been to far more exclusive establishments in London and across the world. This is the first time that I have been refused entry into any building, let alone a club. I am not particularly irritated by this as I have been quite lucky in this respect until now. What annoys me is the lack of constructive feed back I was given. The club was not in full swing, so population was not an issue. We were also very sober, meaning by process of elimination, we were either rude or dressed poorly. I would hope that this was not the case but if it was, I would have liked to have been informed so that this could be rectified accordingly.
It was very clear that this was never going to be the case. The Security had clearly made his decision and I don’t think this would have changed for any reason. Never have I dealt with someone as callous or as rude as the staff member in this particular incident. I wish the Pearl all of the best for the future but I would say your staff, wether contracted or full time, leave a lot to be desired. I would suggest either a retrain or perhaps a change of supplier if they are not your staff. I would be happy to be in touch with your team with regards having a constructive conversation.
Regards,
John
