Omio Travel GmbH

1 Boncz Attila - 2 months ago

They are refusing to give invoice for ÖBB train ticket, but I only found out after payment. During ordering and payment I could give company data for invoice, but there was no warning the only invoice teansaction fee. I payed 184EUR and got a 8EUR invoice on company name, they say the train ticket itself is an invoice, but they ordered it to my own name so my company is not paying for it. Customer service rejected my invoice request for the ticket.

1 Nataly Kab - 3 months ago

Made the mistake of using this app instead of booking with a rail provider. I mistakenly booked for a different day instead of the travel I had to take within ten minutes.

At the rail office they said they would have no issues issuing me a refund - and they do in all cases where a ticket has been bought by mistake - but they couldn’t - because I had booked with OMIO. They asked me to get in contact with OMIO directly.

Now OMIO is refusing to acknowledge that they offer worse terms than going with the rail providers directly. And they charge you a fee for using the platform. so I have no idea what that fee is for.

Always go direct with the rail provider - you will be covered by much better conditions. As it is clear OMIO has not done the due diligence required to deliver a proper solution.

Seriously - no incentive to use this app. Don’t do it - go through the effort of downloading the app and Just booking direct with a rail provider.

1 David - 4 months ago

Omio failed to inform me about a cancelled train - costing me an extra 98 euro!

Customer Service hides behind Deutsche Bahn, while they clearly messed up. A company that obviously does not care about their customers after the sale has been made. What a bad experience!

1 Alexander - 2 months ago

Warning, stay away from this website!!!!
We booked a ticket for at the Omio Website. And we wanted to chance the ticket at Refne (Spanish Railway), which is normally possible.
Refne told us because you booked it with Omio you dont have any rights.

1 Amy Woodward - a month ago

Recommend buying tickets direct with the train/airline/bus company. Very inflexible with Omio, best not to use them.

1 Bruno Barrera - 2 weeks ago

Way higer prices than the oficial channels to buy a train tickets, not worthly at all, ALWAYS check the oficial channels

5 Alan S - 6 months ago

I was lucky enough to use Omio's services and to work with them. I know they have had some issues, but my experience was very different. I found them helpful and caring about their customers.