3
Paul Jones (Runebear) -
4 years ago
In response to the owner: 3 stars is not a negative rating. I had an average experience, and my rating reflects that. To be honest, I don't feel 3 stars needs a justification, and I'm reluctant to do so, as the owner doesn't seem to listen to any criticism, and merely attacks any negative reviewers.
I found the staff to be unfriendly, and a bit rude. The overall experience didn't resemble a Scottish pub in anyway, in my personal view. I was disappointed by the gruff service, and a bit miffed that I had to be relegated to the smoking room, as every table was reserved; some were empty, and remained so after I left.
Again, only my personal experience. Don't get your knickers in a twist.
Perhaps you should spend more time thanking those who give you 5 stars, instead of being sarcastic to those who were less satisfied. Or at least listen to criticism, instead of constantly trying to defend yourselves.