2
Melvin -
4 weeks ago
No laptop rule being not enforced (others were sitting there with laptops open). Suddenly I get told “no laptops, thank you.”
I saw people studying there with books, pens and calculators open (sitting alone). I saw people on their phones (sitting alone). And here I am to make an educated guess why they said it to me.
I come to the conclusion that their team has their culture not set strongly enough as they are not clear enough in their communication. Realizing this while I am still eating my sandwich felt uncomfortable. Since I already felt uncomfortable let’s see if I can help with it. They don’t want people like me (digital nomads), let’s make sure they communicate that so I would not have paid 15 euro’s afterwards. And I pay that much precisely because I know that a 3.50 euro drink is not enough for them, I pay it out of politeness with the implicit expectation that I can sit there.
But they have a no laptop rule, while there were people on their laptops.
I raise the issue with the staff. The staff was clearly busy, by this point I felt so uncomfortable about the situation that I didn’t care. They needed to ban me at the gate. They made me go through this, their culture needs to be fixed now.
I raise it, purely talking on what I am observing. The woman in front of me doesn’t let me finish my point. I interrupt her and ask her to finish my point. She allows me to do that. Clearly this was such a triggering issue that they don’t allow a customer with a calm tone of voice to raise their concern. I make the point. She says they don’t want people with laptops on the weekend because it ruins the weekend atmosphere.
Cool, I am fine not being here. I wish you guys would’ve told me upfront.
I got emotional after that comment, because I can’t help but think it’s a weird form of discrimination, but that’s something I have to think deeper about to see if it is. Unfortunately, I did get emotional because of it, so did she. Well, she already was emotional when I raised the concern. I could see why, other than it being a triggering issue they were under a lot of pressure and it seems like there is no time allocated to talk about how to set a culture to both employees and customers (that’s my guess, I don’t actually know that). But her being emotional wasn’t helping in keeping my cool.
So why not 1 star?
Coffee was okay (and I am critical, okay means top 20%)
Sandwich was good
And a guy stepped in (from their staff) to resolve the situation and listen to my feedback.
Not 3 stars, because digital nomads aren’t welcome. I am not welcome. The place gave me the idea that I was and then mid-bite in my sandwich I get told in a very subtle way that I am not with “no laptops, thank you”
If you’re not a digital nomad: clearly a 5 star place, enjoy. It’s worth it :)
And to the coffee place: sorry for giving a 2 star rating, but you can clearly take the hit. Moreover, anyone reading this review will realize you’re a cool place to stay, except for digital nomads needing to get work done. If anything, I am helping you to enforce the rule of no laptops.
Cheers!