1
Anne Lombard -
7 months ago
I booked my son's birthday there and 3 weeks later, I still feel furious and humiliated about the staff rudeness. As I wasn't a player but just there to watch the kids, I didn't understand that I also needed to do a covid test. Even though I'm fully vaccinated with booster (and ok to wear the mask), I was denied access and had to stay outside as, according the young lady, "the rule is the rule". Fine...Suddenly, a young man goes out and tells me that "I'm allowed to quickly come in to pay". I guess the rule isn't the rule after all. As I was ready to stay outside for one hour (duration of game), a gamer got hurt, an ambulance had to be called and games postponed. To conclude, I had to wait outside for 2 hours outside and NO ONE ever proposed a chair or even a glass of water or hot drink. It's been a very long time I haven't felt treated in such a rude manner. I know that unfortunately businesses in Berlin have no clue how costumer service is, but that one was something.