ibis Styles Berlin Treptow

0 Hans - 2 weeks ago

The disappointment of this hotel started before we even checked in. The parking advertised on the website simply didn’t exist. When we asked for it the receptionist gave us a shrug and couldn’t even suggest other places to park.

And the receptionist was the biggest let down on this stay. The family ahead of us took half an hour to check in for no apparent reason. When it was our turn it everything took so long. Forms to fill in, the same questions over and over. We had two separate reservations because we had decided to stay an extra night in Berlin but these were so hard to link together and he asked us to do it on check out instead. Eventually we got our keys, but every interaction with this individual was a pain. Getting extra towels - not possible, come back in two hours was the standard response. Come check out it was the same individual again. We had done exactly like asked and wanted to check out from one reservation and into the other. It took him very long, and eventually he just sent us on our way promising that we’d keep the room. 15 minutes later he called me on the phone to come pay, sounding very brusque. Just for me to come down and be waved away “come back in two hours”. At this point I was very displeased as I told him that we’d be going out and can’t come back in two hours.

After a long process he managed to charge us for the next night and we were on our way.

Aside from the horrible receptionist the staff seemed friendly enough. The room was ok too, but the window wouldn’t close which mean that the heat wouldn’t turn on. To avoid the receptionist we never complained about it. When this receptionist is no longer working there, I’d consider booking again.

5 Laurie Green - 2 months ago

Lovely modern hotel. Staff were very friendly and helpful on check in.

Huge selection for breakfast for only €12 and runs until 11am on the weekends.

Rooms are comfortable, modern and clean.

The location is a bit far out the city centre but very close to the SBahn for connections into the city.

I struggled to get the Aircon to get the room down to a decent temperature, which isn't great during the current heatwave, but not too much of an issue!

4 Sanyukta Sonawane - 2 months ago

Hotel location is awesome and the staff is good. The highlight for me was the breakfast buffet which was extremely good. Freshly baked breads, eggs and the roasted potatoes were very satisfying and delicious.

5 Sébastien Lebel - 3 months ago

Rooms are clean and spacious. I'm at the 8th floor on the river side. No noise. I'll stay 2 nights and my main concern is what I can find around to have the dinner... let's check on Google Maps ????

1 Agustina Carrica - 4 months ago

Should have zero stars. The guy from the front desk was the most rude and awful I’ve experienced. Completely shocked at the treatment. I ended up not staying because of the abusive treatment I received from this guy. Scary and disrespectful, Misogynist. So rare to find that in Berlin. I waited 2,5 hours to check in because he told me he was stressed with me. Just a simple check in. I left the hotel crying of how disgusting he was.

1 Jak C - 2 months ago

I make reviews very rarely, because I usually don’t have time to do that, but I am deeply dissatisfied and disappointed with the quality of services offered at this “hotel”.
1. The person at the reception was really rude and very unhappy that he had to do his job. I felt really unwelcome there.
2. I asked for an invoice, the same person said it will be sent to my email address. This was on the 26th of July, and 3 weeks later is still don’t have an invoice. I sent several emails asking for it and tried to call the hotel every day to get it. I haven’t received any reply to my emails and no one ever picks up the phone.

I am a loyal Accor hotels customer with over 100 stays every year, but this situation has caused me to have big problems at my work and I decided to stop using this brand of hotels. This is simply outrageous.

Avoid this place at all cost.

2 Jonathan Jansson - 2 months ago

Do you want a hotel with AC, keep looking. We changed room 3 times and all the rooms did not have AC. The staff know this as well saying its and old building with old AC. We told them we wanted it fixed on friday morning but the maintanence staff could not before monday morning, the day we checked out. The last night we stayed in the hotel there was an break in in one of the cars in the hotels parkinglot.
The staff is the only thing good with this hotel, very helpful.