HOTEL-PENSION DORMA BERLIN

1 Maureen Flynn - 3 years ago

This is by far the worst hotel, pension or otherwise, I've ever stayed in. It's worse even then the many poor hostels I've stayed in. I've travelled a lot and I can categorically tell you, never ever stay here.

Our group of three stayed here for nearly a week. The morning of check-out I asked what time check-out was and was informed 11am. We went to get cash-out and returned to our room at 10:40am only to find a staff member had removed our things into the corridor without our consent. He gestured at his watch angrily and shouted at us for not checking out. I pointed out it was not yet 11am. He continued to berate us, telling us we were 'difficult.' I went to use our room's toilet and he refused to let me into the room, not even to check all our things were packed and STILL in spite of the fact it was not yet the check-out time of 11am. He eventually admitted he wanted us out because the next guests were arriving early.

By this point, the manager arrived and after a quick conversation in German where I mistakenly assumed the manager was telling off the other staff member for treating guests so shabbily, the manager came out to accuse us of breaking the shower in our room and demanded we pay him an additional night of accommodation. The shower was not broken. It was an obvious ploy to deflect from them stuffing up about check-out and manhandling our bags and property without our consent. Both the manager and staff member continued shouting at us, demanding money, following us out into the street. It was a 34 degrees day outside, I still needed a toilet and we had no idea of how to get to the airport so had to wander around the neighbourhood till we found free wifi to sort it out.

I have never been so outraged and disgusted by a hotel in my life.

Aside from this, the manager was a racist who was sad apartheid had ended and white people couldn't trample all over black Africans any more. The room we booked was hot, old and the shower was terrible. I wouldn't have bothered to mention these things, but you know, given everything else it's worth mentioning that this pension is no ritz.

Do not go here if it is the last hotel on earth. Fawlty Towers level of terrible.

4 Oleh Popadytsch - 3 years ago

Admirable place. Price matches quality. Affable employees.

4 Eldad Galker - 5 years ago

Small nice place

5 skawo skawo - 4 years ago

Gut

1 Uwe Denscheilmann - 5 months ago

(Translated by Google) No breakfast, no hospitality, is not a hotel for me.

(Original)
Kein Frühstück, keine Bewirtung, ist kein Hotel für mich.

4 JOSE DOMINGO - 4 years ago

(Translated by Google) Family hotel, five rooms, courteous treatment and friendliness of the employees, simple rooms, without luxuries but sufficient, clean, although they could be improved. Acceptable prices.
Very quiet place, without disturbing noise. To sleep and go out to see Berlin.
Correct breakfasts.

(Original)
Hotel familiar, cinco habitaciones, trato Cortés y amabilidad de los empleados, habitaciones sencillas, sin lujos pero suficientes, limpio, aunque se podían mejorar. Precios aceptables.
Sitio muy tranquilo, sin ruidos molestos. Para dormir y salir a ver Berlín.
Desayunos correctos.

5 Michael Thies - 3 years ago

(Translated by Google) Very quiet in a side street. The room is practical and ideal for us. The beds were very good and the breakfast was good. The landlord was very friendly and helpful as well as the staff ... we will be back ...

(Original)
Sehr ruhig gelegen in einer Seitenstraße. Das Zimmer ist praktisch und für uns ideal eingerichtet. Die Betten waren sehr gut und das Frühstück war gut. Der Vermieter war sehr freundlich und hilfsbereit ebenso das Personal... Wir werden wieder kommen...