3
Božena Miranda -
2 months ago
Where to begin?! We pretty often stay with Hilton all over the world and know how great it could be. Unfortunately, Hilton Berlin is not one of them. We had the biggest King Room, which was fine, bathroom tile was falling apart in some places. The first room they gave us had smoke smell all over the room. In the corridors of the hotel they have very strong “not bad” but smell. Breakfast was okay, we just had better. Stuff at the restaurant was not very friendly and looked like waitresses are pretty unhappy. Except one black. waitress with short curly hair (I’m sorry I didn’t get her name). She was fantastic. Super caring and always paid attention to every details. Also concierge stuff was phenomenal. The location is amazing! Great spot and walking distance everything. My husband and I did expect more since it is Berlin, but we got disappointed and not coming back. I hope you do improve your customer service and quality of the room, even small touch ups.