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Vanessa Larkin -
5 years ago
We visited Heat restaurant with the anticipation of having a nice meal in a nice restaurant on our last night in Berlin. We were extremely disappointed with the service and the food, the restaurant was not busy but we still had to wait approx 15 minutes for a glass of wine. When the food arrived it was lukewarm as it had been sitting on the pass for a few minutes. I ordered the burger, it was tasteless and looked like plastic. It was also covered in burger sauce which had soaked through to the bun and I was unable to pick it up, I could not eat much of my food. I explained to the waitress about the burger and she called the manager. The manager asked if I would like anything else from the menu, by this time my husband had also finished eating! We were offered a complimentary dessert or coffee which we declined. We only wanted to leave the restaurant at this stage. However we were horrified we were still charged for the burger!!! We paid and left the restaurant. Both the service and the food need to be greatly improved.