1
Julian Frederik Clausen -
4 months ago
Dubious business practices.
They send you invoice from 18 months ago and claim that you still need to pay for a membership that you've already canceled way before.
Of course, after such a long amount of time it's hardly possible for you to recollect the events.
The customer support sends you some screenshot of cancellation email that even suggests you to downgrade your membership to the "hold" status even though that's the membership they claim you to have had. This doesn't make any sense. Once I pointed that out, they simply stopped responding.
Just because I was tired of receiving legal warnings from them I sent them the money they asked for and now still receive some warning that I need to pay another 20,07€ in interest even though that wasn't stated in the original invoice.
I get that it's a tough time for a coworking business. Still, how former customers are treated is unprofessional.
The coworking space itself is nice. In 2020 it was overcrowded though and I felt that - with exceptions - the overall quality of the community is low. Mostly freelancers and coaches who try to sell you their stuff. Get togethers are organized and offered. Some are interesting, however, they often lack a clear purpose and directing - without the payment issue I would have given 3 stars.