Caritas-Klinik Maria Heimsuchung Berlin-Pankow

5 Beba Oláhová - 2 months ago

I just came home from this beautiful room in this hospital where i got operated . The atnosphere there is clean,cozy. Big windows let a lot of fresh air inside..doctors were absolutly amazing,funny and friendly. My operation wemt without complications and i am really thankfull for this experience????

5 Saranya Balasubramaniyam - 5 months ago

Best hospital, I got admitted in gynecologist station for 5 days, the doctors and all other staffs are so friendly and kind to the patients. Im new to Berlin and I don't speak German, here we could find English speaking doctors and staffs. The foods and the way they are taking care of their patients is really appreciated. Thank you so much ????.

1 Vini Giu Bela Pires - 3 months ago

In the emergency room the doctor was not sure if my daughter broke her finger or not, even after the X-ray. Then he sent her home and told us to make an appointment with another doctor. What??? You send a kid home with a potential broken finger and make us wait for a medical appointment? He knows appointments in Berlin take several weeks. This is unacceptable. I’m suing this doctor by the end of the week. What a shame on this hospital. I do not recommend this place.

2 Annah - a month ago

Staff is friendly but I had to wait 3 hours just for a pre-operation check up.
Please implement this differently.

Forms can be filled out online and also a talk with a doctor can be done via video call. If a bank manages to confirm my identity via video call, so can a hospital. So there is no reason to have hundreds of patients waste their time sitting around in the waiting room each day...

3 Anca Gusetoiu - 2 months ago

In my case the doctors proposed an induction before anything could go wrong with me or the baby. For this I am eternally grateful.
A doctor presented the options really fast and asked me to choose, I only had time for one question, if the induction is more painful than normal labour or not. They assured me that it won't be ....
At their suggestion I took prostaglandins every 4 hours and did the CTG for a full hour each time ... This process took 3 days and by the end of the 3rd day I was exhausted as I barely managed to sleep between these induction sessions ????
At the end of the 3rd day a doctor came in, told me that my liver enzymes are starting to rise ( I had no ideea what that means ?! ) and she wants to make a cervix check-up. While she did the check-up she also did membrane swiping (I think ?!) without my consent or without explaining me what/why she is doing ...
Oh well, after that contraction started ... Although contractions were very long and strong at very short intervals they assured me that this is just normal labour, which I really find unfair and I ended up not trusting when they were insisting to have the epidural rather than a C section.
By the 4th day postpartum my liver enzymes hit the maximum value but they still wanted to send me home (the hospital was very crowded at that point). While the hospital has an internal medicine section they didn't do a liver check, because as they said "they don't treat numbers, they treat symptoms". I asked to stay for 2 more days and to repeat the blood checkups at least.

My conclusion is that while the doctors are extremely competent, communication is not the best. I basically found out only postpartum that I had Hellp syndrome, I was initially checked in for thrombocytopenia. It was appalling that they wanted to send me home when my blood work hit rock bottom, that they did membrane swiping without a consent or that they took only 5 minutes to "help" me decide what to choose for the induction.

The midwifes and the nurses were lovely and extremely helpful. The doctors are very competent and they took good care of me. But the lack of communication made my entire experience a negative one :(

5 Rose Ackermann - a month ago

I gave birth here last week and I felt so well treated. First of all when we arrived in the middle of the night with contractions, me and my partner could immediately stay in one of the cosy rooms of the Kreißsaal with a couch and nice lights. The hebamme was always there and gave my something against the pain so that I could sleep a bit and some tea. Then when the pain started to be more severe I could try the bath with essential oil’s. It turned out not my thing and after 5 minutes I wanted to get out. I felt heard and understood by the hebammes, and they did everything to let me feel at ease. My German is a bit broken but they tried their best to understand me and some spoke English.
Then the last phase of the birth arrived and I would like to thank hebamme Cordula Beckmann from my heart, she has been so sweet and competent and guided me through 2 hours of active labour until our daughter was there. She prevented me from injury and helped me to get the best position and listened to me when I wanted painkiller like lachgas. A big big thank you from the bottom of my heart ????

2 sorina bretan - 2 months ago

Overall, my personal experience was a terrible one, linked to my postpartum 4 days stay in the maternity ward. It s mainly due to how most of the staff treated me, non-existent or rude communication, sloppiness (wrong/ someone else's medical info put in my files) and overall lack of empathy or caring human interactions. It basically felt like jail, where the staff's job is not to care for the patient and their needs, but rather to go through their checklists, reinforce constant rules and protocols meant to make their lives comfortable (i.e wait in your room till the doctor comes. When do they come? Between 8am-2pm... I got screamed at for going to the cafeteria on the hallway to grab a drink!), get your signature on tons of forms that are dumped on your table and never even mentioned,nor explained. I was several times apprehended for not doing X (filling in a form that I had no idea existed nor understood what it was for, or for staining the bed sheet with blood- which was then not changed for 4 days!), or Y (having my breakfast in the cafeteria instead of in my room). At the point when I was being shouted at from 3 different people and food was taken away from me while I was eating it, I've had enough, got into a meltdown and asked for immediate dismissal from the hospital. They did apologise several times for this, but only because they've mistaken me for someone else. So for screaming at the wrong person, not for the appalling behaviour itself. Maybe most of this "treatment" was due to my speaking only basic German, and the communication being severely hindered. Mind you, 9 out of 10 persons do not speak any English, and most don't make any effort of making communication possible, other than screaming the German you anyway don 't understand, and can't respond to. Especially if you are a first time mother, or don't speak German, and you can't get a family member to stay there with you to deal with the staff and heavy administration, think twice about staying in this maternity ward. No information was given on how to care for yourself, your baby or breastfeeding. To be fair, not sure if other hospitals are any different, or this is just the German system at its best (max productivity and functionality, 0 customer/ patient care / empathy). On a positive note, the kreisaal experience was great, professional, supportive and extremely caring - as one would want it to be. Much appreciation for all the midwifes and doctors there, all English speaking!