1 Amoruth Shankar - 5 months ago
Initially started good with my Personal training here in July 2020. But everything went to mess due to covid. Had only 4 sessions and box had to shutdown due to covid. I signed for 20 sessions worth 1000Euro and they auto debited from by bank account even while box/studio was not open and my Personal Training was paused.
There was no sign of opening of studio and they offered online training that I disagreed, as I signed for a Personal off-line training. So even after 6 months there was not sign of opening and I had to leave Germany, as my stay ended. I asked for the refund of remaining session in December 2020. They dint reply to my email nor for my call, as studio was closed. I was not even able to go directly. After sometime they came back and informed due to covid there is not business and so they will refund once its back. I waited for a year more and kept asking for update but they keep push the refund of 800Euro. Now its mid 2021 they dont have proficiency to reply to my email or calls and refund the amount. Even through there was not training they kept debiting amount from my account for 3 installment. That is madness and now I am really specious about it, as there was not income they had this opportunity of debited amount even while there was not training and not making me go to get my refund back and been 2 year now. I would suggest not to pay anything upfront and trust the box blindly. Now I am forced to go legally to get my refund back, as its not a small amount for a student.